I have used the item for a while but it is no longer working as described?

3.I have used the item for a while but it is no longer working as described?

If your item becomes faulty after a period of time, you can lodge a Warranty Claim online to provide as much information as possible that including but not limited to:

1. Accurate describe the fault
2. Clear photograph or video that reflecting the fault
3. Original packaging (if you still have it)

Once we have done assessment of the fault, we will then able to provide the best solution that including repair, replace, partial or full refund of the item.

Please note, all warranty claims are treated on a case by case basis and we do our best to resolve your issue in an efficient manger, hence your patience and cooperate to provide information is well needed. If you have questions or concerns before lodge a claim, feel free to read the full article about our warranty policy.